Frequently Asked Questions | Diamond Hand Garage Doors

Your Most Common Garage Door Questions Answered by the Trusted Experts in Fort Collins, CO

 

At Diamond Hand Garage Doors, we believe no customer should ever feel left in the dark about their garage door system. Whether you’re dealing with a strange noise, considering a new door, or wondering what kind of maintenance is actually necessary, we’ve got clear, honest answers based on years of hands-on experience across Fort Collins, Windsor, Loveland, Greeley, and the rest of Northern Colorado.


This comprehensive FAQ page is here to provide guidance, peace of mind, and the transparency our company was built on. No fluff. No pressure. Just real answers from your trusted local pros.

General Garage Door FAQs

How long should a garage door last?

With proper installation and maintenance, a high-quality garage door can last 15 to 30 years. Factors like climate, usage frequency, and material quality all affect the lifespan. We recommend regular tune-ups to help extend your door’s life especially in Fort Collins’ extreme seasonal shifts.

How often should I service my garage door?

At least once a year. We offer free annual maintenance for all our customers in Northern Colorado. Regular inspections help prevent costly breakdowns by catching issues early, like worn rollers, loose hinges, and weak springs.

What kind of maintenance should I be doing?

You should: 

  • Visually inspect springs, cables, and rollers monthly
  • Lubricate metal moving parts (tracks, hinges, springs) quarterly
  • Clean and test photo-eye sensors regularly 16
  • Replace weather stripping when cracked or missing

Let us handle the technical stuff. We offer professional tune-ups that cover all the safety and mechanical checkpoints.

Why is my garage door so loud?

Noisy operation often comes from: 

  • Worn rollers or hinges 
  • Dry or corroded hardware 
  • Loose bolts or tracks 
  • An unbalanced door 
  • Opener motor strain 

We provide full noise-reduction tune-ups and part replacements. If you hear grinding, popping, or screeching—give us a call before it gets worse.

Garage Door Opener FAQs

What’s the best garage door opener brand?

We recommend: 

  • LiftMaster – Heavy-duty, smart-enabled, and long-lasting 
  • Chamberlain – Reliable and budget-friendly 
  • Genie – Great for quiet performance and home integration 

We repair and install all major opener brands and models.

Can I open my garage door with my phone?

Yes! We install smart openers (like LiftMaster’s myQ Technology) that let you: 

  • Open and close your door remotely 
  • Receive activity alerts 
  • Sync with Google Assistant and Amazon Alexa 
  • Create custom schedules and notifications 

Ask us about upgrading your opener for smartphone control.

My garage door opener runs but the door won’t move. Why?

Likely causes: 

  • A broken drive gear 
  • A stripped trolley 
  • Disconnected carriage 
  • Broken spring (causing too much weight) Let us inspect your opener system. We’ll fix the mechanical or electrical issue fast.

Warranty, Payment & Scheduling FAQs

Do you offer warranties?

Yes! Our work is backed by: 

  • Manufacturer warranties on parts and doors 
  • 1-year labor warranty on installations and repairs 
  • Optional extended coverage plans 

We stand behind everything we do—and we’re always here to help if something goes wrong.

What payment methods do you accept?

We accept: 

  • Credit/debit cards 
  • Checks 
  • Cash 
  • Online invoicing (for real estate and commercial clients) 

Financing options are available for qualifying customers.

Do you offer weekend or emergency service?

Absolutely. We provide emergency garage door repairs in Fort Collins and the surrounding areas even on nights and weekends. For commercial clients, we offer 24/7 response.

Garage Door Repair FAQs

My garage door won’t open. What’s wrong?

It could be: 

  • A broken spring 
  • A disconnected opener 
  • A tripped safety sensor 
  • Snapped cables 
  • Power failure
  • Opener malfunction 17 

We’ll diagnose the issue on-site and get your door back on track—often within an hour.

Can I repair my garage door myself?

We recommend leaving most repairs—especially spring and cable replacements—to the pros. Garage door systems are under extreme tension and can cause serious injury if handled improperly. Trust a trained tech to get the job done safely and correctly.

Garage Door Spring FAQs

How do I know if my spring is broken?

Look for:

  • A loud bang from the garage
  • Door won’t lift, even manually
  • Door opens crooked or stops halfway
  • A visible gap in the spring coil If any of these apply, stop using the door and       call us for same-day service. 

We replace torsion and extension springs across Fort Collins and beyond.

Should I replace both springs?

Yes, if your system uses two springs and one fails, the other is likely close behind. Replacing both ensures balanced lifting, smoother operation, and longer opener life.

Garage Door Installation FAQs

How much does a new garage door cost?

Prices vary based on: 

  • Door material (steel, wood, glass, etc.) 
  • Insulation level 
  • Style and window options 
  • Size and hardware upgrades 

Most installations range from $1,200 to $3,500, including removal of your old door, parts, and labor. We provide itemised quotes so you can compare options.

How long does installation take?

A standard residential garage door install takes 3 to 6 hours, including full balancing, track alignment, opener setup, and system testing. We can usually schedule within 2–5 business days.

Can you match the look of my home?

 Absolutely. We offer custom and semi-custom door options in dozens of colors, window patterns, and finishes—including faux wood, matte black, and insulated glass. We specialise in blending aesthetics with performance.

Commercial Garage Door FAQs

Do you install commercial doors for shops and warehouses?

Yes. We work with: 

  • Roll-up steel doors 19 
  • Full-view aluminum doors 20 
  • Sectional overhead doors 
  • Dock and bay doors 
  • Fire-rated and security models 

We serve commercial clients across Greeley, Loveland, Windsor, and Fort Collins with installation, repair, and 24/7 emergency support.

Can you set up access control for my business?

Yes. We install commercial openers and access systems with: 

  • Keypads
  • RFID readers
  • Remote remotes
  • Smart control via mobile app

We’ll help you design a system that keeps your business secure and your staff moving.

FAQ | Diamond Hand Garage Doors

Your Garage Door Questions Answered with Honesty & Clarity

 

At Diamond Hand Garage Doors, we know garage doors can be confusing. Springs snap, opener’s glitch, doors tilt and suddenly, your car is stuck and you’re staring at a giant moving wall you don’t understand. That’s where we come in.

 

Below are answers to the most common questions we get from homeowners across Fort Collins, Windsor, Greeley, and the surrounding areas. Whether you’re dealing with a repair or planning an install, these FAQs will help you feel more confident about your garage door decisions.

Garage Door Service Cost

How much does garage door service cost?

Repairs typically range from $150–$400. New installations range from $1,200 to $3,500 depending on the model and size.

How much does it cost to replace a garage door spring?

A standard single spring replacement typically costs $225–$275, while a double spring system runs $325–$375, including all parts, labor, and a full door tune-up. We only use high-cycle, USA-made springs designed to last.

Do you service commercial properties?

Absolutely. We install, repair, and maintain commercial doors and openers, including emergency after-hours service.

Can I replace my own garage door spring?

Technically yes but we strongly recommend you don’t. Torsion springs are under extreme tension and can cause serious injury without the right tools and training. Our team is equipped to safely handle the job and balance your system properly.

What areas do you serve?

We serve all of Northern Colorado, including: 

  • Fort Collins 
  • Windsor 
  • Greeley 
  • Loveland 
  • Longmont 
  • Johnstown 
  • Wellington 
  • Timnath 
  • Berthoud 
  • Estes Park 
  • Boulder 
  • Cheyenne, WY 

& rural areas within 50 miles of Fort Collins. 

How long does a garage door install take?

Most single or double door installs are completed in 3 to 4 hours. We remove the old door, install everything new including track, rollers, springs and set up the opener. Then we clean up, test everything, and walk you through your new system.

Do you work with property managers or builders?

Yes we work with: 

  • Property managers 
  • Real estate agents 
  • General contractors 
  • Custom home builders 
  • Rental property owners 

Whether it’s one home or multiple doors, we show up on time, do clean work, and keep your clients happy.

Why is my garage door so loud?

Usually it’s due to worn-out rollers, loose hardware, or lack of lubrication. It could also indicate a spring or cable issue. We offer a 26-point tune-up that solves 90% of noise complaints often in under an hour.

Do you offer same-day service?

Yes, whenever possible. If you call before noon, we can usually get you in the same day. We keep our trucks stocked with springs, cables, rollers, openers, and remotes so we can fix most problems on the spot.

What brands of garage door openers do you install?

We professionally install and service: 

  • LiftMaster® 
  • Chamberlain® 
  • Genie® 
  • Linear® 

We also specialise in smart opener systems with myQ® or Aladdin Connect™ integration for remote access, scheduling, and mobile alerts.

Do you offer emergency repair service?

Yes, 24/7. Whether your door is stuck open during a storm or slams shut on a Sunday morning, we’ll answer your call. We’re known for showing up after hours when no one else will.

Is there a trip charge?

No trip charge if you’re within 30 miles of Fort Collins. 

If you’re farther out, there’s a $100 trip fee to cover travel time and fuel—but we’ll always let you know before you book.

Can you match the color or style of my house?

Absolutely. We offer a variety of door designs with custom colors, finishes, windows, and hardware options to complement your siding, stonework, trim, or modern exterior. We’ll show you samples or renderings during your estimate.

Do you offer warranties?

Yes.

  • Labor: 1-year workmanship warranty on all installs and repairs 
  • Parts: Manufacturer warranties ranging from 1 to 10 years depending on the product We also offer free annual tune-ups after new door installs and major repairs.

Diamond Hand Garage Doors - FAQ Summary

From basic troubleshooting to big upgrades, we’re here to answer your questions and help you make informed decisions. Garage doors may seem simple but they’re complex systems that deserve expert care.

Still have questions?

We’re happy to help, no pressure, no sales games, just real answers from people who care.

Diamond Hand Garage Doors — Service You Can Trust. Answers You Can Understand. Strong. Simple. Straightforward.